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Service
Customer Service
Laser Probe provides full calibration and repair services for all current
LPI products, as well as many out-of-production models manufactured under
both the Laser Probe and Laser Precision Corp. company names. US customers
may contact the Laser Probe Customer Service Dept. directly to obtain
a Return Material Authorization (RMA) Number and shipping instructions.
Customers outside the US should contact the authorized LPI
international representative in your country to obtain an RMA Number
and arrange for shipping to Laser Probe. If your country is not listed
please contact the Laser Probe Customer Service Dept. directly:
Email: service@laserprobeinc.com
Telephone: +1 315-797-4492
Facsimile: +1 315-797-0696
When obtaining the RMA please have the model and serial number for each
instrument (they can be found on the instrument's serial tag). If the
instrument is being returned for repair a detailed description of the
problem, along with sample data and a block diagram of the experiment,
is quite helpful.
Calibration
The recommended calibration cycle for all Laser Probe instruments is one
year, although this period can be shortened or lengthened to suit your
particular application. Typical turn-around time for calibration is one
week or less - ask for an estimate of the current turn-around time when
the RMA is issued. Expedited calibrations can be arranged - contact the
Customer Service Dept. for details.
All Laser Probe instruments are calibrated to meet the requirements stated
in the MIL-45662A and ANSI/NCSL Z540-1 (Sections 7-18) calibration standards,
and are provided with a calibration certificate showing traceability to
the National Institute of Standards and Technology (NIST).
Repair Service
All instruments returned to Laser Probe are subject to a $75 USD evaluation
fee. After the instrument is evaluated no further work will be performed
without customer approval. If the repair is performed the evaluation fee
will be applied to the repair cost.
All repairs are warranted against defects in material and workmanship
for a period of 90 days.
International Shipping Instructions
After an RMA Number has been obtained from LPI please observe the following
instructions to avoid shipping delays and/or unnecessary fees.
Write the RMA Number on the outside of the shipping container and on
all shipping documents, proforma invoices, etc. Ship the instruments to:
Laser Probe, Inc.
2145A Dwyer Ave.
Utica, NY 13501
USA
Attn: RMA Number __________
Instruct your freight forwarder to ship the instruments freight prepaid,
"Free Domicile", and authorize them to clear the shipment through
US Customs.
Affix a proforma invoice to the carton. Be sure the proforma invoice
includes the declared value for the instruments and the following statement:
These goods were manufactured in the United States and exported
to {your country}. They are being returned to the US for
calibration/repair. While in the US they will not be altered in any
way to improve their value other than the calibration/repair necessary
to return them to original manufacturer's specifications. After the
calibration/repair is complete they will be returned to {your
country}.
The LPI Customer Service Dept. can assist you in determining what value
to declare for the goods being returned.
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